Penstone Veterinary Group, located in Slough, is a well-regarded clinic offering emergency veterinary services with extended hours. The clinic has received a solid rating of 4.5 stars from 14 reviews on Google Maps, indicating a generally positive reception from clients, although the sample size is limited.

The customer reviews reflect a range of experiences. Many clients, such as Vicky Morris and Paul Sanders, commend the clinic and highlight the expertise of a staff member named Kim, praised for her knowledge and compassionate care. This suggests that Kim plays a significant role in the clinic's operations and client satisfaction. Similarly, Anna Busse describes the staff as friendly and compassionate, reinforcing the clinic's positive reputation for customer service.

However, not all feedback is positive. Vivien Okunbor's review points out issues with the clinic's administrative efficiency, specifically regarding prescription handling and communication. This suggests room for improvement in the clinic's internal processes and customer interaction. Despite these concerns, the clinic's pricing is noted as competitive, being cheaper than most alternatives, which could be appealing to cost-conscious pet owners.

Overall, Penstone Veterinary Group seems to provide reliable and compassionate care, particularly through standout staff members like Kim. While there are areas for improvement, particularly in administrative communication, the clinic maintains a positive reputation among many long-term clients.